Cogny Cloud · Crisp

Every chat, read. Cogny turns support into briefs.

Cogny reads Crisp through the MCP, clusters conversations by intent, finds the questions that precede conversion or churn, and creates a ticket per brief — routed to the right team.

❯ book a Cloud demo see how it replaces the manual flow →

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cogny --replaces

FLOW

Same outcome. Two very different processes.

How you do it today

Support team manually tags conversations — or doesn't.
Top FAQs reviewed quarterly, if at all.
No way to see which conversations converted.
Product + content miss obvious gaps the chat reveals.

How Cogny Cloud does it

Cogny connects to Crisp + CRM + GA4 via MCP — one-time.
Pulls conversation + outcome reports on a schedule.
Finds insights: rising intents, unresolved patterns, pre-sale chats that converted.
Creates a ticket per proposed brief.
You approve in tickets.
Cogny routes briefs to content / product / CX leads.
Tracks whether briefs lead to action — refines what is worth flagging.

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cogny --tickets

read-only

Cogny creates tickets. Execution flows to your team or Cogny Code. Each insight becomes one ticket — here are the kinds Cogny creates from Crisp:

Rising-intent ticketA new question category is showing up; brief for content/product.

Unresolved-pattern ticketRecurring blocker your team hasn't documented.

Pre-sale-pattern ticketQuestions that come up before a buyer converts.

ExecutionCrisp is read-only via the proxy MCP. Briefs are routed as tickets to content / product / CX leads. Help-doc structural updates can ship via your CMS MCP or Cogny Code. Cogny does not write the help-doc copy itself.

LearnsCogny learns which support patterns actually predict revenue or churn for your business and prioritizes those tickets — noise patterns fall off.

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cogny --reads

DATA

The reports Cogny pulls on schedule for Crisp insights

CrispConversations, Contacts

CRMOutcome data

GA4Site context

Cogny memoryOrg context across weeks

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cogny --book

DEMO

Tell us your use case. Then book a 15-min Cloud demo.

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cogny --faq

ASK

The questions we usually get on the demo call

Does Cogny replace Crisp?

No. Cogny connects to Crisp and adds an AI analyst on top — you keep using Crisp for everything you do today.

Does Cogny make changes automatically?

No — Cogny creates a ticket for every proposed action, you approve in tickets, then it becomes an email-digest checklist your team executes. Crisp is read-only via the MCP. Site or code changes can be shipped automatically through Cogny Code (PRs against your GitHub).

Does Cogny write copy or creative?

No. Cogny does not write ad copy, email bodies, post content, image creative or rewrite existing copy. Cogny’s execution is limited to structural changes — segments, tags, metadata, internal links, redirects, scheduling assets you’ve already drafted, status changes (pause/resume/archive), and code-level PRs via Cogny Code.

Does Cogny actually get smarter over time?

Yes. Every approval and rejection is a signal. Cogny tracks the outcome of each executed ticket (did the deal close, did the ranking recover, did the segment lift revenue) and tunes its proposals to your business — so noisy or irrelevant tickets fall off and the high-signal ones become the default.

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