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    terms

    Terms and Conditions

    Please carefully review these Terms of Use (“Terms”) before accessing and using the Cogny.com website (“Website”), a project operated by Cogny AB (“we,” “us,” or “our”).

    These Terms outline the conditions under which you may use the Website. By accessing or using the Website, you acknowledge your agreement to comply with these Terms. If you do not agree with these Terms, please refrain from using the Website.

    The terms “we,” “us,” or “our” refer to Cogny AB, a legal entity registered under the laws of Sweden, with its headquarters located in Stockholm.

    Kindly note that all materials on the Website are for informational purposes only. No content on the Website constitutes professional advice.

    You can reach us at:

    Cogny AB
    Registered address: Peter Myndes Backe 16, 118 46 Stockholm
    Contact email address: privacy@cogny.com

    1. General Terms

    1.1 These Terms establish a legally binding agreement between you and Cogny AB.

    1.2 Swedish laws shall govern your use of the Website.

    1.3 By accessing and using the Website, you confirm that you meet the following criteria:

    • You possess the legal capacity required to enter into these Terms.
    • You are not restricted from using the Website as a consumer or business user.
    • You are not located in a country subject to a Swedish Government embargo or designated as a “terrorist-supporting” country by the Swedish Government.
    • You are not listed on any Swedish Government list of prohibited or restricted parties.

    1.4 Cogny AB reserves the right to modify, delete, or amend these Terms at any time. Any new or modified terms will become effective upon publication. We will notify you of substantial changes to the Terms through notifications on the Website or via email.

    Should you disagree with the updated Terms, please cease using the Website. Periodically review these Terms for updates.

    2. Services

    2.1 The Website offers various services (“Services”), including but not limited to:

    • AI-powered data analytics and insights
    • Data warehousing and transformation
    • Automated reporting and dashboards
    • Data transfer from multiple sources
    • Client support via email and chat
    • Access to educational content and blog articles

    Details regarding Services are available on the Website.

    2.2 Cogny AB provides Services according to chosen subscription plans. We reserve the right to change plan content and pricing, with changes applying in the next billing cycle.

    2.3 Services are not substitutes for professional advice and carry no liability for outcomes.

    2.4 Subscription tiers. Cogny offers two self-serve tiers. In both tiers you operate the Cogny platform yourself; Cogny personnel do not run your account for you.

    • Solo— entry-level self-serve plan. You connect your own marketing accounts and must approve each AI-proposed change (budget, bid, campaign, audience, ad copy, or tag change) before Cogny executes it. Governed by these Terms, the Privacy Policy, and the Solo Tier Addendum.
    • Cloud— higher-capacity tier with additional integrations (including a BigQuery data warehouse), team seats, and higher limits. Cloud supports autonomous AI execution on your connected platforms within guardrails you configure (for example budget caps, allowed action types, and target accounts), so changes can be applied without per-change approval where you have enabled that. Governed by these Terms, the Privacy Policy, the Security page, and — if you are a “financial entity” within the meaning of Regulation (EU) 2022/2554 (the Digital Operational Resilience Act, “DORA”) — the DORA Addendum.

    2.5 In case of conflict between these Terms and an applicable Addendum, the Addendum controls for that tier. Financial entities subject to DORA should use Cloud, not Solo, for any regulated ICT function.

    3. Account Registration

    3.1 Before using Services, create a personal account (“Account”) on the Website.

    3.2 To open an Account, you must:

    • Have the legal capacity to form a binding contract (natural persons).
    • Be an authorized representative of a legal entity (legal persons).

    3.3 Create an Account by providing your email address as your login. After email confirmation, set your Account password.

    3.4 Ensure accurate information when opening an Account.

    3.5 Do not create an Account for others unless legally authorized. Do not impersonate or misrepresent identities or affiliations.

    3.6 Keep your Account secure. Sharing login credentials is at your risk.

    3.7 Report any security breach or unauthorized Account use.

    3.8 Cogny AB may suspend Accounts for violations or non-compliance.

    3.9 Ensure information accuracy and notify Cogny AB of any changes.

    4. Service Fees

    4.1 Cogny offers various subscription plans and pricing options. Current pricing details are available on the Website or upon request.

    4.2 Billing cycles are monthly. Cogny will provide invoices detailing usage during the previous billing cycle.

    4.3 Subscriptions will automatically renew at the end of each billing cycle unless canceled by the user. Cancellation requests must be submitted before the next billing cycle.

    4.4 Cogny reserves the right to modify pricing with prior notice to users. Changes will be communicated via email and will take effect at the beginning of the next billing cycle.

    4.5 Any disputes regarding billing or payments should be communicated to Cogny's customer support within 5 days of receiving the invoice.

    By using Cogny's services, you agree to these Payment Terms. If you have any questions or concerns, please contact Cogny's customer support at support@cogny.com.

    5. User Conduct

    When using the Website and Services, you agree not to:

    • Violate these Terms or applicable laws.
    • Infringe intellectual property rights.
    • Harm or disrupt the Website or servers.
    • Gain unauthorized access.
    • Impersonate identities.
    • Violate any laws.

    6. Liability

    Where you have accepted a Cogny Service Agreement or other order form with Cogny AB, that agreement prevails over these Terms where they conflict, and its limitation of liability applies in place of this section.

    To the extent permitted by law:

    • Cogny AB is not liable for accuracy or completeness of the Website or Content.
    • Cogny AB is not responsible for linked websites.
    • Cogny AB is not liable for damages or losses.
    • For the Solo tier specifically, where you approve actions that Cogny then executes on your connected accounts, Cogny is not liable for the business, financial, or operational outcomes of changes you approved. See the Solo Tier Addendum for the full allocation of responsibility.

    7. Content, Intellectual Property, and Links

    Website content and components are protected by intellectual property laws. Unauthorized use is prohibited.

    8. Confidentiality

    Refer to Privacy Policy and Cookie Notice for data and cookie handling.

    9. Dispute Resolution

    Attempt dispute resolution through negotiations or privacy@cogny.com. Disputes unresolved in 30 days resolved by Swedish courts.

    10. Final Terms

    Termination by Cogny AB at its discretion.

    Entire agreement between you and Cogny AB.

    Matters not addressed by these Terms subject to Swedish law.

    Changes to Terms apply upon use.

    For questions, contact privacy@cogny.com.