Question 1

What do I get on the free tier?

Accepted Answer

Two separate allowances, and no credit card for either. First, 15 metered MCP calls per month — tool calls against your connected channels like Google Ads, Search Console, GA4, Meta and Bing. That allowance resets at the start of every month. Second, a one-time gift of 10 chat credits on your first workspace, which funds Cogny's own in-app chat and image generation. They're kept in separate buckets so chatting never burns your 15 monthly calls, and both simply stop when empty — nothing is charged automatically.

Question 2

Why are the 15 MCP calls and the 10 chat credits separate?

Accepted Answer

Because they pay for different things. The 15 monthly MCP calls cover tool calls out to your connected marketing platforms. The 10 chat credits cover inference Cogny pays a provider for — in-app chat and image generation. If they shared one pot, a few chat turns could swallow the whole month's MCP allowance before you ever ran an audit. Splitting them means you always have your 15 calls, every month, regardless of how much you chat. The 15 calls reset monthly; the 10 chat credits are one-time, and any top-up credits you buy on top roll over and never expire.

Question 3

What's the difference between Solo and Cloud?

Accepted Answer

Solo ($9/mo) gives you prompt-driven AI marketing with your own Claude. MCP is unmetered under fair use, so you can drive Cogny from Claude, ChatGPT, or any client without burning credits. In-app chat and image generation run on top-up credits. One channel at a time, all skills included. Cloud ($499/mo) adds 2000 AI credits per month that cover chat too, plus parallel execution across all channels, image generation, scheduled jobs, daily briefs, shared team workspace, organisational memory, custom report templates, Truth Ledger, and priority support.

Question 4

How do Cloud credits work?

Accepted Answer

Your $499/mo Cloud plan includes 2000 AI credits each month — covering chat, MCP calls, image generation, and other AI usage. When you run out, you can top up extra credits ($20, $50, $100, or $200) that roll over indefinitely, or wait for the next billing cycle when your monthly credits reset.

Question 5

Can I upgrade from Solo to Cloud?

Accepted Answer

Yes. Your existing data, conversations, and history carry over seamlessly. The upgrade takes effect immediately and you're only charged the prorated difference for the current billing period.

Question 6

Can I buy extra credits on Solo too?

Accepted Answer

Yes. On Solo, MCP usage stays unmetered under fair use, so driving Cogny from your own AI client never costs credits. In-app chat, image generation, and other opt-in expensive operations run on top-up credits ($20, $50, $100, or $200, rolling over indefinitely), which you can buy whenever you want to use them.

Question 7

What MCP tools are included in Solo?

Accepted Answer

Solo includes all current and future MCP tools and skills — the same ones available in Cloud. The difference is execution: Solo runs one channel at a time while Cloud runs all channels in parallel with automation features like scheduled jobs and daily briefs.

Question 8

Can I try it before paying?

Accepted Answer

Yes — the free tier is the trial, and it doesn't run out after a fixed number of days. Every new workspace gets 15 MCP calls to test the stack against your real data, plus 10 one-time chat credits to try in-app chat. No credit card required. When you've used them up you can upgrade to Solo at $9/mo or Cloud at $499/mo, or wait for the next month's 15 calls to land.

Question 9

What happens when I cancel?

Accepted Answer

When you cancel, you retain access until the end of your current billing period. Your data remains available for export for 30 days after cancellation. There are no cancellation fees or lock-in contracts for either tier. Any unused top-up credits stay available until your final period ends.

Pick your tier.

What you get for free